Return and Refund Policy

At Hygienic Care, we’re dedicated to elevating your grooming routine with premium quality products. We stand by the effectiveness of our offerings and recommend using them for at least 14 days to experience their full benefits. If, after 14 days of use and you’re not completely satisfied, please reach out through our Contact Us page for assistance.

Cancellation Policy

For any changes or cancellations, please contact us within 24 hours of placing your order. After this period, your order will enter processing, and modifications may not be possible. If a cancellation request is made within the 24-hour window, your refund will be processed within 7 business days.

14-Day Money-Back Guarantee

We’re confident in the quality of our products, which is why we recommend a 14-day trial period before considering a return. If you are still unsatisfied, you may return the item under our money-back guarantee. Please note that any shipping fees (if applicable) are non-refundable.

To initiate a return, simply complete the form on our Contact Us page and include your Order Number or the Name and Email Address used for purchase. Our support team will assist you throughout the return process to ensure a smooth experience.

Damaged Items

We take special care in packaging to prevent any damage during transit. Items are considered damaged if they are defective or physically broken upon arrival. Minor dents or scuffs on packaging that do not impact the product’s condition are not classified as damage.

Lost Items

We do offer reshipment for orders that have been lost in transit.  In cases where an order is marked as "Delivered" but reported as lost, this could be due to various reasons such as a stolen package.  To maintain fairness and transparency for all of our clients, we do not offer reshipment for items that are marked as delivered.